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Business Process Mapping Workbook

Business Process Mapping Workbook

A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.

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Author
Publisher John Wiley & Sons
Release Date
ISBN 0470446285
Pages 266 pages
Rating 4/5 (87 users)

-mapping proj opportunity to put everything together at the end of each chapter by working thr 3 and Keller s Business F iscussed in the Second Edition. Filled with essential tools for quick reference, Business Process Mapping Won ...

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